Connections Health Solutions

Member Benefit Specialist

Job Locations US-AZ-Phoenix
Job ID
# of Openings
Customer Service/Support


Connections Health Solutions is a behavioral health company that provides crisis stabilization and access to care for anyone needing behavioral health services. We are hiring a Member Benefit Specialist who will verify member’s health insurance benefits and eligibility and update member’s insurance information in EMR. The Member Benefit Specialist will notify insurance companies of admissions and assist in obtain prior authorization, as required. Assess and determine if a member qualifies for AHCCCS and/or Federal Marketplace insurance coverage and assist the member in completing the applications


  • Ensures the accuracy of patient demographic and insurance information, updating as necessary.
  • Collects, verifies and communicates necessary information with member’s insurance carrier.
  • Assists members with steps to apply for insurance coverage such AHCCCS and Marketplace.
  • Meets and maintains tracking requirements, forms and reports including those set forth by RBHA. Including any specific compliance submissions that includes notification to member’s insurance company of admission.
  • Obtains prior authorization for services as required by the insurance company.
  • Researches and resolves enrollment discrepancies and assists with obtaining missing data to support eligibility determinations.
  • Documents financial screening activities in the medical record.
  • Completes Intake (834) for all crisis services to RBHA
  • Performs initial determination of AHCCCS eligibility for uninsured adults and children
  • Completes applications for eligible individuals using Health-E Arizona Plus web site.
  • Tracks AHCCCS and/or Marketplace applications to ensure completeness and acceptance. Provides follow-up call with patients to assist with any pending items set forth by AHCCCS.


Minimum Qualifications:

  • High School Diploma or equivalent.
  • At least 2 years of behavioral health or relevant experience.
  • At least 1 year of medical insurance verification experience.
  • Knowledge of third party, AHCCCS,and/or marketplace insurance plans.

Preferred Qualifications:

  • Current HEA Plus assister qualifications



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