Connections Health Solutions

Unit Coordinator II - UPC

Job Locations US-AZ-Phoenix
Job ID
# of Openings



“Treating people right, right when they need it.”  Become part of a team that will make a difference in someone’s life, every day.



Connections Health Solutions is the nationally recognized leader in the provision of behavioral health crisis intervention services.  Our founding physicians, Dr. Chris Carson and Dr. Robert Williamson, believe there is a better way to serve those in need of behavioral health crisis care and have developed a model of care that meets individuals where they are, when they need it.  Since 2009, under strong medical and clinical leadership, the company has fostered strong collaboration and leadership with nationally recognized organizations, including the American Psychiatric Association, The National Council, SAMHSA, Harvard Medical School Department of Psychiatry, and many others.



Connections Health Solutions is a behavioral health company that provides crisis stabilization and access to care for anyone needing behavioral health services. We are hiring a Unit Coordinator II for the Urgent Psychiatric Center (UPC) who will provide administrative and clerical support of clinical services. The Unit Coordinator II will oversee patient bed placement in the community.


  • Registers and checks enrollment eligibility, including Third Party Liability and private insurance.
  • Coordinates the administrative process for handling petitions. Checks petitions for completeness, notarizes petitions, logs the petition and hands off the petition to prescribing Provider for review.
  • Assists medical staff by obtaining and relaying consumer information from hospital ED staff, clinical staff, family members, and/or other Providers. Monitors medical and clinical timelines of involuntary process
  • Arranges pick up orders with police. Documents all efforts made to law enforcement regarding pick up orders. Oversees that all Court Ordered Evaluations (COE)/Persistently and Acutely Disabled (PAD) detention orders are served and proof is sent to the County Psychiatric Hospital legal department within prescribed deadlines (if applicable).
  • Coordinates and oversees bed placement of patient with other facilities and within the electronic health records.
  • Answers telephones for admission and discharge purposes (i.e. police, ED's and other psychiatric hospitals)
  • Maintains the patient board: entering new arrivals, assigns Providers, Nurses, Crisis Workers, and prioritizes arrivals. Monitors electronic patient tracking system to ensure that all patient records reflect real time admission status
  • Participates in ongoing training including in-services, training, and other activities to maintain and improve competency. Demonstrates competency by demonstrating skills and through post-testing/observation of direct supervisor



  • Competitive salary
  • Medical, dental, and vision insurance
  • 401(k) plan
  • Paid time off and paid holiday

Minimum Qualifications:

  • At least 3 years of administrative experience
  • At least 1 year of behavioral health experience
  • A current Notary required or the ability to become a notary within the first 90 days
  • The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment.


Preferred Qualifications:

  • Associate’s Degree in business, clinical administration, or behavioral health


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