Connections Health Solutions

Crisis Case Manager UPC - IP FED

Job Locations US-AZ-Phoenix
Job ID
# of Openings
Social Services
Sun - Tue, rotating Wed 7a - 7p



“Treating people right, right when they need it.”  Become part of a team that will make a difference in someone’s life, every day.



Connections Health Solutions is the nationally recognized leader in the provision of behavioral health crisis intervention services.  Our founding physicians, Dr. Chris Carson and Dr. Robert Williamson, believe there is a better way to serve those in need of behavioral health crisis care and have developed a model of care that meets individuals where they are, when they need it.  Since 2009, under strong medical and clinical leadership, the company has fostered strong collaboration and leadership with nationally recognized organizations, including the American Psychiatric Association, The National Council, SAMHSA, Harvard Medical School Department of Psychiatry, and many others.



Connections Health Solutions is a behavioral health company that provides crisis stabilization and access to care for anyone needing behavioral health services. We are hiring a Crisis Case Manager (CM) for the Urgent Psychiatric Center (UPC) to facilitate discharge planning, obtain collateral, and assist in the legal process.  The Crisis Case Manager will work collaboratively with the interdisciplinary treatment team to coordinate care and discharge planning for patients, their family members, clinics, local providers, and/or other referral sources.


  • Collaborates with the Crisis Therapist to develop and implement an individualized person-centered Treatment Plan that is appropriate for brief intervention. Completes the signed Treatment Plan and review with each patient and any other involved parties. Gathers collateral from the patient and involved parties to provide a more thorough assessment of what the BHR’s immediate needs are for treatment and discharge.
  • Actively coordinates care for patients to ensure services are coordinated with facility staff. Identifies and addresses gaps in service needs for participating parties in service delivery to the patient, and make appropriate recommendations to meet patients’ needs upon discharge. 
  • Collaborates with interdisciplinary treatment team to engage, monitor and communicate with the individual ensuring that safety is maintained while meeting the individual’s needs.
  • Maintains the clinic record, including documentation of activities performed as part of the service delivery process. Obtain signatures from patient regarding treatment, as necessary. Documents all services and patient activities in the medical record regarding brief interventions, coordination of care, discharge planning, treatment planning, etc.
  • Maintains a working knowledge of the Title 36 Involuntary Commitment process. Monitor the petition process to ensure timeliness are adhered to, and forms are complete and thorough. When subpoenaed, attends COE hearings.
  • Maintains a working knowledge of the Maricopa County Regional Behavioral Health Authority (RBHA) system and potential funding sources.
  • Participates in individual and group supervision as required. Participate in ongoing education, including in-services, training, and other activities to maintain and improve competency.  Demonstrates competency through post-testing, skill observation, and performance as assessed by direct supervisor.




  • Competitive salary
  • Medical, dental, and vision insurance
  • 401(k) plan
  • Paid time off and paid holiday

Minimum Qualifications:

  • An Associate’s Degree in behavioral health or related field
  • At least 2 years of behavioral health experience


  • At least 4 years of behavioral health experience
  • The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment.


Preferred Qualifications:

  • Bachelor’s Degree in behavioral health or related field 
  • Knowledge and experience with AZ Title-36 legal process


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